Shipping policy

Domestic Shipping Policy

 

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not shipped from Friday, 1 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Rates are determined by location, size of the package, and any current events affecting major carrier rates.

 

Shipment to P.O. boxes or APO/FPO addresses

Due to the fact that we ship perishable goods, we are unable to ship to any P.O. boxes.

 

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

 

Damages

What a Crock Meals is not liable for any products damaged or lost during shipping. If you received your order damaged, please notify us immediately at 484-474-0451 or via email at help@whatacrockmeals.com. Save all packaging materials and goods and take photos of the damage.

 

International Shipping Policy

We currently do not ship outside the continental US.

 

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

What a Crock Meals will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

 

Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please notify us immediately at 484-474-0451 or via email at help@whatacrockmeals.com.